TPG Telecom reports a sixth year of strong growth

TPG Telecom

TPG Telecom (ASX:TPM), the parent company of TrustedCloud, announced on the 23rd of September its financial results for the year ended 31 July 2014.  The exciting results included an increase in EBITDA (earnings before interest, tax, depreciation and amortisation) of 24% ($363.7m) from the previous year which also exceeded the guidance of $340m-$355m provided in March 2014.

The result was driven by continued strong organic growth across the Group’s consumer and corporate divisions.

For additional information click here to view the announcement that was posted on the ASX.

Windows Server 2003/R2 – End of Support

Microsoft has announced that Windows Server 2003 will reach “End of Support on 14th of July 2015″.windows2003

What this means for you is if you have any Windows Server 2003 servers supporting your line of business applications you should be considering migrating from these platforms to updated platforms.  In a practical sense the main reasons to expedite this planning are:

  • From 14th July 2015 – Microsoft will no longer offer security updates, support or technical content updates for Windows Server 2003
  • No Security patches and hotfixes  means servers and applications will be vulnerable to security threats and downtime
  • The workloads on these servers will become more expensive to operate
  • Compliance risks may be associated with operating on an unsupported platform

The good news for TrustedCloud customers that operate under our Microsoft SPLA licensing is there are no additional Microsoft Licensing costs to upgrade to the latest Microsoft Server Operating Systems.   If you have any questions relating to the next steps you should take, please contact your account manager or the TrustedCloud Solutions Engineering team to assist.

Is your data safe and can you guarantee it’s privacy?

DataSovIn a landmark decision last week, a United States Federal Judge upheld a magistrate’s ruling that requires Microsoft to provide emails and other data stored on servers located in Ireland to US federal prosecutors.

The decision calls into question how safe is your data when it is based on Cloud providers that are owned by US companies, even if their Cloud infrastructure is based within Australia.  Many of the larger US owned Cloud providers have made a push to stand up local based deployments and infrastructure locally seeking to address the issue of data sovereignty, however based on this ruling the issue still appears to exist.

It is also important to note that the data was not requested under the Patriot Act, but under a long standing Electronic Communications Privacy Act, and the request originated from US federal prosecutors.

When combined with the updated Australian Privacy Principles (APP) released earlier this year (specifically Australian Privacy Principle 8 – cross-border disclosure of personal information), it appears that the best way to secure your data and comply with Australian regulations in the Cloud would be to use an Australian owned provider with Australian based data centres operating the services.

Microsoft is set to appeal the decision and given the ramifications of this ruling, they are receiving support from other US based companies such as Apple, AT&T and Verizon.

Annual Disaster Recovery Tests

During the last couple of months TrustedCloud has been planning and executing upon the standard disaster recovery provisions contained within our current customer agreements, and are pleased to announce that these tests have been successful. 
Disaster recovery is an area that has been significantly upgraded over the last 18 months and any customers that have renewed their agreements during that period would note a significant amount of improvements and inclusions in this area when compared to past agreements.  

If you are an existing customer and have any questions relating to disaster recovery or would like more information pertaining to the recent DR tests please contact your account manager.   If you are not a customer but would like to know more about the disaster recovery services we can provide please visit our disaster recovery page or contact us.

Australian Privacy Principles (APPs)

On the 12th of March 2014, new privacy legislation came into force in Australia.
This legislation enforces thirteen Privacy Principles on Australian businesses with revenues in excess of $3M p.a. (and also for some private sector organisations with less than $3M such as health service providers).

As a customer, your use of TrustedCloud services goes a long way toward supporting your compliance with the new Australian Privacy Principles (APPs). Key aspects relating to these principles include:

• TrustedCloud keeps Your Data* in Australia
• Your Data* is secured by the physical security of purpose-built data-centres, and TrustedCloud IT Security Systems.
• Access to Your Data* is controlled by TrustedCloud security systems that require the user to be authenticated prior to access. (Strong One Time Password (OTP) authentication is available as an option).
• TrustedCloud holds Your Data* as a ’de-identified’ data-set and does not hold any rights, intention, or facility to access, classify or use that data for any reason other than secure custodianship.
• TrustedCloud will not provide Your Data* to an external party without your express written permission (other than that lawfully required by Australian Government or Law Enforcement Organisations)

Even though TrustedCloud hold and protect Your Data*, you still need to ensure that you manage your information in accordance with the Australian Privacy Principles (APPs) for your business and your customers.

The Australian Privacy Principles are summarised on the Australian Government Privacy Fact Sheet 17 which can be found here.

*Note : ‘Your Data’ refers to the your organisation’s data that TrustedCloud holds on your behalf as part of the Cloud Services provided to you. 

MYOB – Support Notification

MYOB has notified its customers that after March 2014 it intends to cease compatibility testing for a number of older Microsoft platforms / applications as Microsoft itself transitions these products out of mainstream support.

The products directly affected include:
• Windows Vista
• SQL Server 2000
• SQL Server 2005
• Office 2007
If you are currently using MYOB I would encourage you contact your supporting vendor to ascertain what actions are to be taken to bring your systems to a compliant state. As always if questions remain please contact your account manager or our support team so that we can assist.

TPG acquires AAPT for $450M

Following the announcement in December that our parent company TPG Telecom was acquiring AAPT, TrustedCloud is pleased to announce that the acquisition was finalised at the end of February.  This exciting news brings significant new capabilities and reach to the TPG Telecom group of companies, that in due course, our customers will be able to take advantage of.  For more information regarding the announcement please click here.